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advena Hotels are members of Germany Hotel Association (Hotelverband Deutschland (IHA) e.V.). In this respect the "General
Terms and Conditions for Hotel Accommodation Contracts" fully apply and are being registered as follows:
General Terms and Conditions for Hotel Accommodation Contracts
I. Scope of Applicability
1. These Terms and Conditions govern contracts for the rental use of hotel rooms for lodging purposes,
as well as all other goods and services rendered by the hotel for the customer.
2. The prior written consent of the hotel is required if rooms provided are to be sublet or rented to other
parties or used other than for lodging purposes, whereby § 540, para. 1, sentence 2 German Civil
Code is waived insofar as the customer is not a consumer.
3. The customer's general terms and conditions shall apply only if these are previously expressly agreed
in writing.
II. Conclusion of Contract, Parties, Liability, Statute of Limitations
2. The parties to the contract are the hotel and the customer. If a third party placed the order on behalf
of the customer, then that party shall be liable vis-á-vis the hotel for all obligations arising from the hotel
accommodation contract as joint and several debtor together with the customer, insofar as the hotel has
a corresponding statement by the third party.
3. Any claims against the hotel shall generally be time-barred one year after the commencement of the
general statute of limitations dependent upon knowledge of § 199, para. 1 German Civil Code.
Damage claims shall be time-barred after five years, independent of knowledge. The reduction of the
statute of limitation periods shall not apply for claims which are based on an intentional or grossly
negligent breach of obligation by the hotel.
III. Services, Prices, Payment, Set-Off
2. The customer is obligated to pay the applicable or agreed hotel prices for rooms provided and for other
services used. This shall also apply to the hotel?s services and outlays to third parties caused by the
customer.
3. The agreed prices include applicable value-added tax as required by law. If the period between
conclusion and fulfillment of the contract exceeds four months and if the price generally charged by
the hotel for such services increases, then the hotel may raise the contractually agreed price to a
reasonable extent but not, however, by more than five percent.
4. Moreover, the hotel may change prices if the customer later wishes to make changes in the number of
reserved rooms, the hotel?s services, or the length of guests? stay, and the hotel consents to such
changes.
5. Hotel invoices not showing a due date are payable and due in full within ten days of receipt. The hotel
shall be entitled at any time to make accumulating accounts receivable payable and due and to demand
payment without undue delay. With default of payment, the hotel shall be entitled to demand the respectively applicable
statutory default interest in the amount of currently 8 percent or, with legal transactions with a consumer, in the amount
of 5 percent above the base interest rate. The hotel reserves the right to prove greater damage.
6. The hotel is entitled to require a reasonable advance payment or security deposit upon conclusion of
the contract or thereafter, observing the legal provisions for package tours. The amount of the advance payment and
payment dates may be agreed in writing in the contract.
7. The customer may only set-off or reduce a claim by the hotel with a claim which is undisputed or decided
with final, res judicata effect.
IV. Repudiation by Customer (Cancellation, Annulment)/Failure to Use Hotel Services (No Show)
2. To the extent the hotel and customer agreed in writing upon a date for a cost-free cancellation of the contract,
the customer may cancel the contract up to that date without incurring payment or damage compensation
claims by the hotel. The customer?s right of cancellation shall expire if he does not exercise his cancellation
right in writing vis-à-vis the hotel by the agreed date, insofar as no case pursuant to Nr. 1, sentence 3 supra exists.
3. If rooms are not used by the customer, the hotel must apply credit for the income from renting the rooms to
other parties and also for saved expenses.
4. At its discretion, the hotel may demand the contractually agreed compensation and to make a flat-rate
deduction for saved expenses. In this case, the customer is obligated to pay 90 percent of the contractually
agreed rate for lodging with or without breakfast, 70 percent for room and half-board, and 60 percent for room and
full-board arrangements. The customer is at liberty to show that the claim mentioned above was not created or not created
in the amount demanded.
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V. Repudiation by Hotel
2. If an agreed advance payment or an advance payment demanded pursuant to Item III, Nr. 6 supra is not
made even after a reasonable grace period set by the hotel has expired, then the hotel is likewise entitled
to cancel the contract.
3. Moreover, the hotel is entitled to effect extraordinary cancellation of the contract for a materially justifiable
cause, e.g. if
4. The customer can derive no right to compensation from justified cancellation by the hotel.
VI. Room Availability, Delivery and Return
2. Reserved rooms are available to the customer starting at 3:00 p.m. on the agreed arrival date. The customer
does not have the right to earlier availability.
3. Rooms must be vacated and made available to the hotel no later than 12:00 noon on the agreed departure
date. After that time, on the grounds of the delayed vacating of the room for use exceeding the contractual time,
the hotel may charge 50 percent of the full accommodation rate (list price) for the additional use of the room until 6:00
p.m. (after 6:00 p.m.: 100 percent). The customer is at liberty to show the hotel that it incurred no or much lesser claim
to use damages.
VII. Liability of the Hotel
2. The hotel is liable to the customer for property brought in to the hotel in accordance with the statutory
provisions, i.e., up to one hundred times the room rate, not to exceed 3,500 Euro and up to 800 Euro. For cash,
securities and valuables. Cash, securities and valuables up to a maximum value of 10.000 Euro may be stored
in the hotel safe or room safe. The hotel recommends that guests utilize this possibility. Liability claims expire
unless the customer notifies the hotel immediately after gaining knowledge of the loss, destruction, or damage (§ 703 German
Civil Code). With regard to more extensive liability of the hotel, Nr. 1, sentences 2 to 4 supra shall apply respectively.
3. Insofar as a parking space is provided to the customer in the hotel garage or a hotel parking lot, this does
not constitute a safekeeping agreement, even if a fee is exchanged. The hotel assumes no liability for loss
of or damage to motor vehicles parked or maneuvered on the hotel?s property, nor the contents thereof,
excepting cases of intent or gross negligence. Nr. 1, sentences 2 to 4 supra shall apply respectively.
4. Wake-up calls are carried out by the hotel with the greatest possible diligence.Messages, mail, and
merchandise deliveries for guests are handled with care. The hotel will deliver, hold, and for a fee forward such
items (on request). Nr. 1, sentences 2 to 4 supra shall apply respectively.
VIII. Final Provisions
2. Place of performance and payment is the location of the hotel?s registered office.
3. In the event of dispute, including disputes for checks and bills of exchange, the courts at the location of the
hotel?s registered office shall have exclusive jurisdiction for commercial transactions. Insofar as a contracting
party fulfills the requirements of § 38, para. 2 of the German Code of Civil Procedure and does not have a general venue within
the country, the courts at the location of the hotel?s registered office shall have jurisdiction.
4. The contract is governed by and shall be construed in accordance with the laws of the Federal Republic of
Germany. The application of the UN Convention on the International Sale of Goods and the conflict of laws are precluded.
5. Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become
invalid or void, the validity of the remaining provisions shall remain unaffected thereby. The statutory provisions
shall also be applicable.
IHA e.V. Germany, Berlin, April 2003 |
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